We are currently seeking a highly skilled service dispatcher with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address remote user issues requiring onsite dispatch. If you have the experience and the desire, we’d like to talk to you. Our service dispatchers participate in our problem management and resolution process, and assign resources to and schedule all remote, onsite or bench services, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and scheduling processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include coordinating efficient and timely customer installation and repair assignments through effective management of our field engineering staff and working within a structured problem management and resolution process to complete them within established SLAs, and involves working with other resources and vendors to deliver effective support services. Responsibilities include continuously monitoring and adjusting work assignments to insure optimum tech productivity through efficient routing and maintaining customer satisfaction. Job duties include utilizing our professional services automation (PSA) solution to monitor remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize and schedule work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management skills and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and preparing and presenting service reports to management regularly.

Minimum Skills Required:

• Minimum three years service dispatch experience

• Excellent knowledge of our supported software and technologies

• Strong interpersonal skills required to effectively communicate with users, staff and vendors

• Passion for teamwork, continuing education, problem solving and exceptional customer service

• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible

• Valid driver’s license and proof of insurance • Background check and drug screen required

• Reliable transportation

This Position Entails:

• Heavy scheduling and management of human resources

• Efficient and effective routing of each day’s scheduled work to the appropriate field engineer

• Accurate documentation of all activities conducted

• Heavy follow-up and follow-through

• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:

• Professional and articulate

• Interpersonally adept

• Technically proficient

• A relationship builder

• A problem solver

We are currently seeking a highly skilled IT Sales Representative with the drive and determination to help us expand our client base. This position reports to our Director of Sales and Marketing. We are looking for an individual who is a closer and has a proven track record of generating sales, and is accustomed to earnings commensurate with their sales skills, experience and effort. If you have the experience and the fire, we’d like to talk to you. Our Sales Representatives are responsible for establishing a new corporate client base through effective prospecting, as well as growing and developing opportunities with existing clients through exceptional relationship building. Candidates must be energetic and focused with an unstoppable motivation to sell and strong desire to succeed. Maintaining accounts requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include defining client needs through product knowledge and positioning, and involves working with our Sales Engineers in the architecting of solutions. Responsibilities include identifying, forecasting and attaining sales objectives by providing technology based solutions to accounts in Georgia. Job duties include prospecting, qualifying and closing sales. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements is a necessity. Other requirements include ongoing training and manufacturer certifications, developing and maintaining relationships with client and vendor contacts, and preparing and presenting detailed quotes and proposals.

Minimum Skills Required:

• Minimum five years direct selling experience

• Excellent knowledge of Microsoft software technologies and programs

• Strong interpersonal skills required to effectively communicate with clients and vendors

• Experience with HP, Cisco and Citrix offerings a plus

• Valid Driver’s License and Proof of Insurance

• Background check and drug screen required

This Position Entails:

• Building client relationships over the phone and in person

• The ability to sell our IT Products and Services

• Sales Lead Follow-up

• Assessing Client Needs

• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:

• Professional and articulate

• Interpersonally adept

• Technically proficient

• A relationship builder

• A problem solver

We are currently seeking a highly skilled field engineer with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we’d like to talk to you. Our field engineers are responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction. Job duties include utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.

Minimum Skills Required:

• Minimum three years experience

• Microsoft Certified Professional status

• Excellent knowledge of our supported software and technologies

• Strong interpersonal skills required to effectively communicate with users and vendors

• Passion for teamwork, continuing education, problem solving and exceptional customer service

• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible

• Experience with HP, Cisco and Citrix technologies a plus

• Valid driver’s license and proof of insurance

• Background check and drug screen required

• Reliable transportation

This Position Entails:

• Troubleshooting user problems onsite

• Accurate documentation of all activities conducted

• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services

• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:

• Professional and articulate

• Interpersonally adept

• Technically proficient

• A relationship builder

• A problem solver

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.