We are currently seeking a highly skilled service dispatcher with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address remote user issues requiring onsite dispatch. If you have the experience and the desire, we’d like to talk to you. Our service dispatchers participate in our problem management and resolution process, and assign resources to and schedule all remote, onsite or bench services, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and scheduling processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include coordinating efficient and timely customer installation and repair assignments through effective management of our field engineering staff and working within a structured problem management and resolution process to complete them within established SLAs, and involves working with other resources and vendors to deliver effective support services. Responsibilities include continuously monitoring and adjusting work assignments to insure optimum tech productivity through efficient routing and maintaining customer satisfaction. Job duties include utilizing our professional services automation (PSA) solution to monitor remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize and schedule work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management skills and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and preparing and presenting service reports to management regularly.

Minimum Skills Required:

• Minimum three years service dispatch experience

• Excellent knowledge of our supported software and technologies

• Strong interpersonal skills required to effectively communicate with users, staff and vendors

• Passion for teamwork, continuing education, problem solving and exceptional customer service

• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible

• Valid driver’s license and proof of insurance • Background check and drug screen required

• Reliable transportation

This Position Entails:

• Heavy scheduling and management of human resources

• Efficient and effective routing of each day’s scheduled work to the appropriate field engineer

• Accurate documentation of all activities conducted

• Heavy follow-up and follow-through

• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:

• Professional and articulate

• Interpersonally adept

• Technically proficient

• A relationship builder

• A problem solver

We are currently seeking a highly skilled service desk engineer with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we’d like to talk to you. Our service desk engineers are responsible for maintaining user uptime and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction. Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.

Minimum Skills Required:

• Minimum three years service desk experience

• Microsoft Certified Professional status

• Excellent knowledge of our supported software and technologies

• Strong interpersonal skills required to effectively communicate with users and vendors

• Passion for teamwork, continuing education, problem solving and exceptional customer service

• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible

• Experience with HP, Cisco and Citrix technologies a plus

• Valid driver’s license and proof of insurance

• Background check and drug screen required

• Reliable transportation

This Position Entails:

• Troubleshooting user problems over the phone and with remote control technologies

• Accurate documentation of all activities conducted

• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services

• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:

• Professional and articulate

• Interpersonally adept

• Technically proficient

• A relationship builder

• A problem solver

We are currently seeking a highly skilled field engineer with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we’d like to talk to you. Our field engineers are responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction. Job duties include utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.

Minimum Skills Required:

• Minimum three years experience

• Microsoft Certified Professional status

• Excellent knowledge of our supported software and technologies

• Strong interpersonal skills required to effectively communicate with users and vendors

• Passion for teamwork, continuing education, problem solving and exceptional customer service

• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible

• Experience with HP, Cisco and Citrix technologies a plus

• Valid driver’s license and proof of insurance

• Background check and drug screen required

• Reliable transportation

This Position Entails:

• Troubleshooting user problems onsite

• Accurate documentation of all activities conducted

• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services

• The ability to learn quickly and adapt to changing requirements

The Successful Candidate must be:

• Professional and articulate

• Interpersonally adept

• Technically proficient

• A relationship builder

• A problem solver

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.

It’s a classic problem, you can’t get a job without experience, but you can’t get experience without getting work. That’s why internships exist! If you are interested in marketing, specifically internet marketing then read further. This is a great opportunity for an entry level professional looking to gain experience. We are an Information Technology company and we need more talented employees to help with our fast paced growth! We have more marketing goals than bodies to get it all done and so we are looking for an energetic self starter that wants to jump in and get their hands dirty learning on the job. We are fifteen years old, but still have the heart of a start up and a great team full of friendly people who have a passion for innovation. This internship position will be interfacing with virtually every area of the company and have an opportunity to learn from every corner of what is involved in running a business. The right applicant will walk away with a large amount of experience quick that can be added to a resume. Some duties of the job will include, but are not limited to the following: – Shopping portal integration & expansion – Typing up and sending out press releases to press release sites – Proactive community growth initiatives (Increasing members) – Educational programs – Upgrade blog theme & layout – Blogging exciting projects, product notices, community news, etc – Managing & improving community newsletters – Help create and run contests – SEO for keyword ranking improvements – Learn and improve on our ad campaigns through Google adwords – Strategic partnership development – Graphics & web design – Affiliate marketing – Brainstorming for new untapped areas of marketing & advertising

Required Skills:

• General Computer, MS Office, and internet skills

• basic HTML skills (MS Frontpage, Dreamweaver, FTP)

• Graphics skills are a bonus

• General understanding of SEO, online retail, social media, Google adwords, shopping portals

• Enthusiastic self starter & hard worker

<<<<< most important of all Angry Dog is a 15 year old company specializing in the fun and exciting world of helping businesses with their technology concerns, and is widely recognized as the one of the leaders in our area. Our company has an enjoyable work environment devoid of bureaucracy that allows for both personal and professional growth. At Angry Dog, you get to be part of the team and have an impact in the growth of an established company with a bright future in some of the world’s most exciting business technologies! Please feel free to visit www.angrydogonline.com to learn more about our company.

Also, for job announcements, news, tips and tricks, drop by and fan us at: For new job announcements, breakings news, tips, tricks, and more, make sure you visit our Social Media area on the left, and fan us!